Included Extension Features

Device Connectivity & Provisioning

  • Auto provisioning for up to 5 connected devices per extension
  • Support for major SIP phone manufacturers
  • Connect up to 5 physical devices and/or applications simultaneously

Department & Directory Membership

  • Extensions can belong to multiple departments
    • Enables easy UC (Unified Communications) separation
    • Allows an extension to appear in multiple company directories
  • Membership in multiple call pickup groups

Call Handling

  • Configurable number of simultaneous incoming calls
    • When the limit is reached, calls can be directed to:
      • Another destination
      • Voicemail
      • Busy signal
  • Configurable outbound calling restrictions
  • Different Music on Hold (MoH) class for each extension

Personal Schedules & Operating Times

  • Create multiple schedules based on days and times
  • Route calls according to schedule rules
  • Ring destinations:
    • Simultaneously
    • Sequentially
  • Optional answer confirmation to ensure calls are answered by a person rather than voicemail

Call Filtering & Blocking

  • Filter or block incoming calls using customizable rules
  • Block calls based on:
    • Anonymous callers
    • Specific telephone numbers
    • Telemarketer classifications

Enhanced Do Not Disturb (DND)

  • Configure DND as:
    • Temporary
    • Permanent
  • Activating DND sends all calls directly to voicemail

Self-Care Portal Options

Users can configure:

  • Temporary call forwarding
    • Forward to voicemail or another number
    • Specify duration in hours
  • Permanent call forwarding
    • Forward to voicemail or another number indefinitely

Caller ID Management

  • Multiple outbound Caller IDs can be assigned
  • Using the gloCOM application, users can:
    • Change outbound Caller ID
    • Set a Caller ID as default
    • Use a Caller ID for a single call only

Call Forwarding Features

Standard Call Forwarding

  • Enable via access code
  • Support for:
    • Forward All Calls
    • Forward on Busy
    • Forward on No Answer
  • Different forwarding rules for:
    • Internal calls
    • External calls
  • Multiple forwarding destinations with predefined schedules
  • Exclusion lists for numbers that should not be forwarded
  • Forward based on device offline status

Follow Me

  • Enable via access code
  • Multiple destinations with predefined schedules
  • Configurable final destination
  • Optional answer confirmation when calls are answered
  • Can be enabled:
    • For local destinations only
    • For external calls only

Group Hunt

  • Enable via access code
  • Multiple destinations with predefined schedules
  • Configurable final destination
  • Optional answer confirmation when calls are answered
  • Can be enabled:
    • For local destinations only
    • For external calls only
  • Ring up to 5 destinations:
    • Simultaneously
    • With configurable delays between destinations

Voicemail Features

Greetings

  • Unavailable greeting
  • Busy greeting
  • Temporary greeting

Voicemail Delivery

  • Voicemail-to-email delivery
  • Voicemail transcription
  • Carbon copy (CC) delivery to additional email addresses

Mailbox Configuration

  • Define an operator destination for each mailbox
  • Configurable mailbox options:
    • Announce caller ID
    • Skip PIN when retrieving messages from a local device
    • Hide mailbox from directory listings
    • Use mailbox as an information-only greeting (no message recording)

This feature set provides a highly flexible extension environment with advanced call routing, user mobility, voicemail management, and self-service capabilities.