TROUBLE-FREE INSTALLATION – DESIGNED AROUND YOU

PBXware, a business phone solution equally capable in the office, on the road or at home. Connecting your hybrid workforce seamlessly and securely.

Introducing gloCOM business, gloCOM Web and gloCOM GO, our desktop & mobile unified communications applications. Designed to provide business users with a set of features, tools and benefits transforming your companies communications system into a real powerhouse.

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Ready to reimagine your business communications

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gloCOM Business Softphone

gloCOM Softphone provides a standard dial pad for outbound calls. The wide variety of features and actions provided by gloCOM allow drag and drop transfer, instant conference or Meeting setup and swap or change devices.

Manage all aspects of your calls visually from gloCOM weather using your desk phone or only gloCOM, the choice is yours.

Click to dial from your browser, no more hassle over dialing a number published on a web page or contained in an email.

gloCOM makes it easy to connect everything—voice, video, chat, messaging, and more delivering effortless experiences for customers and employees. Soft devices include PC, MAC, Mobile and Web and all are fully integrated to your supported choice of hardware.

Visual voicemail allows your team members to respond to messages faster. Voicemail messages can be *transcribed and sent to email with an MP3 attachment so they can be quickly reviewed and replied to as needed.

gloCOM directory allows employees to view the presence of every team member at a glance or by department, who’s available and who is not. They can then chat, transfer the call or drag the member into the current conversation.  

gloCOM Integrates with your Microsoft Outlook or Google allowing click to dial or drag contacts into a conversation. Outlook Presence – Calendar integration.

Whether you are returning to the office, going fully remote or moving to a hybrid working model, gloCOM supports all of these with a single product offering.

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gloCOM Web

gloCOM Web does not require download and installation. All you need is a computer or smartphone and a good Internet connection. Simply login in to your domain with a supported browser to make and receive calls, start a conference and much more…

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gloCOM GO, Office in your pocket

gloCOM GO 6 is designed to deliver a smoother conversations. Easily manage phone calls, conferences, company chats, SMS, visual voicemail and call forwarding right from your mobile phone.

Call back mode, make a call from gloCOM in callback mode and the system will call you back. Once you answer the call back on your mobile phone you will be connected to the number as if you were in the office. You will still be able to use all the features available in gloCOM in order to control the call.

Tip: Move your active call between devices, ring one or all devices at the same time………….

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gloCOM meeting

gloCOM meeting is a module that allows any user to set up meetings without the hassle of switching applications. With access to all of your gloCOM contacts you can start collaborating with a single click. Find out more >>>>>

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Call us today and learn more about our Hosted products and services @289-812-5111.

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Elevate the Customer Experience with Contact Center

Are you running an existing and established Contact Center with many different campaigns, or looking to start one inside your organization?

Call Center Edition of PBXware is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Contact Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability.

Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to PBXware Contact Center, and provide your customers with a consistent and quality experience.

Agent & Supervisor Application

Tie together all of your Contact Center PBX communications in a simple interface via gloCOM Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.

Dialer

Contact Center Edition has a licensed Dialer feature. This feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call. Furthermore, this information is customizable through the Administrator login.

Dialer is managed through Campaigns. Every Campaign has lists of Leads and associated Agents (members). A Campaign is in charge of dialing the Leads and connecting them to Agents or any other different Destinations. Same as in Queue, an Administrator has a lot of possibilities to choose how a Campaign will perform dialing and bridging.

Unlimited Queues (ACD)

Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.

Monitor Pages

A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organization which makes it completely user-friendly.

PBXware Contact Center edition factory page