The Ulitmate Solution for Seamless Telephony
TROUBLE-FREE INSTALLATION – DESIGNED AROUND YOU
Deliver a Better Customer Experience Before They Hang Up
Most businesses try to recover from a missed call with a text message — but by then, the customer is already gone. We take a different approach. Our system is designed to prevent abandoned calls in the first place by giving callers clarity, control, and confidence while they’re still on the line
🎧 Caller Position Announcement
No more guessing. Callers hear exactly where they stand in the queue, reducing frustration and uncertainty.
Example:
“You are caller number 3.”
⏳ Estimated Hold Time
Set expectations early with accurate, real‑time wait estimates. When callers know what to expect, they’re far more likely to stay on the line.
Example:
“Your estimated wait time is approximately 2 minutes.”
🔢 Exit Digit to a Pre‑Configured Destination
Give callers control over their experience. With a single keypress, they can choose an alternative path — voicemail, a callback queue, or another department — instead of hanging up.
Example:
“To leave a message instead, press 1.”
🔁 Periodic Queue Announcements
Reassurance matters. Regular updates confirm the system is active and the caller is moving forward, reducing perceived wait time and improving satisfaction.
Example:
“Thank you for holding. You are now caller number 2.”
💡 Why This Matters
These features work together to create a smoother, more transparent, and more respectful customer experience. Instead of reacting to missed calls, you’re preventing them — protecting revenue, improving satisfaction, and keeping your customers connected to your business.
💬 Still Want Missed‑Call Text Alerts? We Can Help With That Too
While our goal is to prevent abandoned calls through smarter queue management and a better live caller experience, we understand some businesses still prefer to send automated text notifications to missed callers. If you want that capability, we can enable it — fully branded, compliant, and integrated with your workflow
Call Us 289-812-5111
PBXware delivers reliable connections everywhere, all the time. Powerful telephony features that supercharge phone systems all while staying cost-effective. Advanced features include:
| Auto-Attendant / IVR | Manual or automatic night service |
| Enhanced ring groups for call queuing | Multi-level timed based call routing |
| Conference rooms with security | Easy to maintain company greetings |
| Off premise call transfers & forwarding | Easy to maintain company greetings |
| Call recording, in/outbound, extension | Voicemail to email and carbon copy |
| Call statistics reports | Transcription using Open AI / Google |
| Inbound call validation & routing | Inbound DID FAX to email as PDF |
| Abandoned call email reports | Fax detection at DID or IVR levels |
| Preamble and queue messages | Email to Fax with confirmation email |
| Create multiple Call Park groups | Outlook and Google integration |
| Custom key pattern design | Microsoft Team integration |
| Paging groups and multicast | OAuth2 Credentials |
| Call recording, automatic, or manual | Call monitoring with coaching barge-in |
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gloCOM Softphone
Enhance team collaboration and productivity with gloCOM, our flagship unified communication solution. Experience seamless integration with PBXware, enabling your teams to communicate effortlessly across voice, video, chat, and more. Access advanced features like presence management and real-time analytics, ensuring a streamlined workflow.
Manage all aspects of your calls visually from gloCOM weather using your desk phone or only gloCOM, the choice is yours.
Click to dial from your browser, no more hassle over dialing a number published on a web page or contained in an email.
gloCOM makes it easy to connect everything—voice, video, chat, messaging, FAX and more delivering effortless experiences for customers and employees. Soft devices include PC, MAC, Mobile and Web and all are fully integrated to your supported choice of hardware.
Visual voicemail allows your team members to respond to messages faster. Voicemail messages can be *transcribed and sent to email with an MP3 attachment so they can be quickly reviewed and replied to as needed.
gloCOM directory allows employees to view the presence of every team member at a glance or by department, who’s available and who is not. They can then chat, transfer the call or drag the member into the current conversation.
gloCOM Integrates with your Microsoft Outlook or Google allowing click to dial or drag contacts into a conversation. Outlook Presence – Calendar integration.
ASK US ABOUT gloCOM Agent Edition, tailored to meet the unique needs of Call Centres , gloCOM’s Agent Edition is designed to enhance their workflow and improve operations.
See why our clients choose us for great savings and great service!
Let us design, create, deploy and maintain your communications.
gloCOM Web
gloCOM Web does not require download and installation. All you need is a computer, smartphone and reliable Internet connection. Simply login in to your domain with a supported browser to make and receive calls, start a conference and much more…
gloCOM GO, Your Pocket-Sized Office
gloCOM GO and Communicator mobile app is designed to deliver smoother conversations. Easily manage phone calls, conferences, company chats, SMS, visual voicemail and call forwarding right from your mobile phone.
gloCOM GO is Bicom Systems’ own Mobile Unified Communications App designed to provide business users with the same suite of transformative features and benefits that gloCOM itself offers. A fully loaded app that lets users take their work on the go without feeling hindered by not being in the office. Available on Android and iOS with gloCOM GO, your office is wherever you are.
gloCOM Brochure | Datasheet | Web Datasheet | Release Notes
gloCOM meeting
gloCOM meeting is a module that allows any user to set up meetings without the hassle of switching applications. With access to all of your gloCOM contacts you can start collaborating with a single click. Find out more >>>>>
Meeting Brochure | Datasheet | Web Datasheet | Release Notes
Call us today and learn more about our Hosted products and services @289-812-5111.
*Some features require additional licensing, hardware or configuration | all rights reserved