TROUBLE-FREE INSTALLATION – DESIGNED FOR YOU

A business phone solution equally capable in the office, on the road or at home. PBXware integrates seamlessly with gloCOM and gloCOM GO, our Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits including Softphone, Messaging, Faxing, Collaboration and 3rd party service integrations capable of transforming a companies communications system into a real powerhouse.

gloCOM Softphone & Mobile options

gloCOM is a powerful desktop and mobile Unified Communications application specifically designed to take your business communications to a whole new level by tightly integrating with PBXware, our VoIP Telephony Platform. Its main purpose is to simplify and enhance your day-to-day communication and collaboration experience.

gloCOM is offered in Office, Business, Agent and Supervisor Editions, each supporting specific features maximizing efficiency and productivity.

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gloCOM meeting

gloCOM meeting is a gloCOM Module that allows any user to set up meetings without the hassle of switching applications. With access to all of your gloCOM contacts you can start collaborating with a single click.

gloCOM meeting allows you to meet with multiple users simultaneously, while offering: Video Conferencing – in grid and speaker view, Audio Conferencing, Screen Sharing – specific application or whole screen sharing, Remote Control when screen sharing, and Group chat.

You can also schedule meetings in advance and even set up recurring meetings that suit your team’s needs.

Added support for public meetings. This is a meeting where everyone can join with the meeting number. There is no need to invite users. The public meeting checkbox is added in the meeting module window and in the schedule dialog.

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SMS Coming Release

With SMS, users can send and receive text messages from their desktop application gloCOM using the icon in their Desktop application module tab.

This new feature will also send status updates as an SMS message, for example if the text was delivered or read. Supervisors have access to the MDR (Message Detail Record) in PBXware. They can keep track of the incoming and outgoing messages all in one place! Having the MDR will make it easier for providers to bill directly.

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Elevate the Customer Experience with Contact Center

Are you running an existing and established Contact Center with many different campaigns, or looking to start one inside your organization?

Call Center Edition of PBXware is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Contact Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability.

Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to PBXware Contact Center, and provide your customers with a consistent and quality experience.

Agent & Supervisor Application

Tie together all of your Contact Center PBX communications in a simple interface via gloCOM Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.

Dialer

Contact Center Edition has a licensed Dialer feature. This feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call. Furthermore, this information is customizable through the Administrator login.

Dialer is managed through Campaigns. Every Campaign has lists of Leads and associated Agents (members). A Campaign is in charge of dialing the Leads and connecting them to Agents or any other different Destinations. Same as in Queue, an Administrator has a lot of possibilities to choose how a Campaign will perform dialing and bridging.

Unlimited Queues (ACD)

Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.

Monitor Pages

A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organization which makes it completely user-friendly.

Voice & Video, Deliver Productivity and Versatility

T5 Smart Media Phones Designed to help business customers to connect and collaborate smoothly and easily in a fast-changing world, Yealink T5 Smart Media phones are all-in-one solutions that facilitate streamlined and efficient communications. The T5 Smart Media phones give businesses of all sizes effortless customization and built-in ease thanks to the Android operating system, an industry-unique design and enriched features. The T54W, T58V, T58A and T59 represent an ideal combination of tradition and innovation.

Desktop – Mobile – Wireless – CTI Integration