Hosted Phone Features Right On Your PC, MAC or Mobile Device. Lose the telco high cost of traditional phone systems.
Sense Hosting Communications Suite
TROUBLE-FREE INSTALLATION – DESIGNED FOR YOU
Means a business phone solution equally capable in the office, on the road or at home. PBXware integrates seamlessly with gloCOM and gloCOM GO, our Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits including Softphone, Messaging, Faxing, Collaboration and 3rd party service integrations capable of transforming a companies communications system into a real powerhouse.
gloCOM Softphone & Mobile options
gloCOM is a powerful desktop and mobile Unified Communications application specifically designed to take your business communications to a whole new level by tightly integrating with PBXware, our VoIP Telephony Platform. Its main purpose is to simplify and enhance your day-to-day communication and collaboration experience.
Contact Center Solution Connect, Communicate, and Collaborate
Elevate the Customer Experience with Contact Center
Are you running an existing and established Contact Center with many different campaigns, or looking to start one inside your organization?
Call Center Edition of PBXware is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Contact Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability.
Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to PBXware Contact Center, and provide your customers with a consistent and quality experience.
Agent & Supervisor Application
Tie together all of your Contact Center PBX communications in a simple interface via gloCOM Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.
Contact Center Edition has a licensed Dialer feature. This feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call. Furthermore, this information is customizable through the Administrator login.
Dialer is managed through Campaigns. Every Campaign has lists of Leads and associated Agents (members). A Campaign is in charge of dialing the Leads and connecting them to Agents or any other different Destinations. Same as in Queue, an Administrator has a lot of possibilities to choose how a Campaign will perform dialing and bridging.
Unlimited Queues (ACD)
Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organization which makes it completely user-friendly.
Voice & Video, Deliver Productivity and Versatility
T5 Smart Media Phones Designed to help business customers to connect and collaborate smoothly and easily in a fast-changing world, Yealink T5 Smart Media phones are all-in-one solutions that facilitate streamlined and efficient communications. The T5 Smart Media phones give businesses of all sizes effortless customization and built-in ease thanks to the Android operating system, an industry-unique design and enriched features. The T54W, T58V, T58A and T59 represent an ideal combination of tradition and innovation.
Desktop – Mobile – Wireless – CTI Integration
Virtual Phone System with all the bells & whistles
Dashboard gives you an overview of vital PBXware information. It displays hardware usage, main services status, information on system and gloCOM licensing as well as the number of Total calls, Answered calls, SIP registrations etc.
Have your virtual phone system perform as your receptionist by answering calls with a company greeting and offering callers the option to dial an extension, access the directory, or press a digit to be routed to a department. Greetings can be recorded from any telephone or by uploading an audio file. Enhanced schedules allow different menus and prompts to be played during and after business hours or holidays.
Create hunt groups for accounting, help desk or other internal or external departments. Each hunt group has it owns schedule and final destination. Extra features include exit digit, special ring tone, change ring tone, change ring strategy, record the call and more
Conference rooms allow two or more participants to communicate with each other at the same time using voice, video*, or both. Enhanced
Music On Hold
Music on Hold is music or advertisements played to callers while they are holding. System supports streaming and file uploads
Company greetings can be recorded from any telephone or an uploaded file
Telephone numbers (DID’s) can be routed to an IVR, extension, conference room, hunt group or external number. Advanced features such as schedules, ringtone, record call, replace caller ID and more
Set up when you want to get calls. Send calls to an alternate phone number, voicemail or IVR based on the day of week, time of day, or holiday. Times can be set at any level such as DID, hunt group, extension and IVR’s
Receive faxes and view them directly on your computer. Check Fax history of received files. Faxes can be received directly from the IVR or dedicated DID
*Optional feature, call for more information. **Depending on deskphone, softphone has an appearance with call control for each call.