Included IVR Features

Out of the box features you can use

IVR Types available for your custom system design

Standard:

IVR Types Available for Your Custom System Design

Our IVR platform offers a range of Interactive Voice Response (IVR) options that can be tailored to meet your organization’s call handling requirements:

A traditional auto-attendant greeting that allows callers to select an option using a single digit (0-9-*-#).

Available destinations per digit include: (speech recognition available)

  • Transfer to another IVR
  • Transfer to a hunt group or queue
  • Conference Room
  • Individual extension Extension
  • Direct to a voicemail Voicemail
  • Send to Fax-to-Email
  • Transfer to an office site external number
  • CRM Integration
  • Access the AI Hub and or agent profile
  • Directory search by First or Last Name
  • Separate search by department (users can be in more then 1 Directory)

Multi-Digit IVR

Designed for environments requiring a larger number of options, allowing callers to enter multi-digit selections ranging from 10 to 9,999,999,999.

PIN-Based IVR

Enables callers to reach local or remote destinations by entering a predefined PIN code.

Meeting IVR

Allows users to join a gloCOM Meeting using audio only, without requiring the desktop or mobile application.

Call Handling Features

Fax Detection

Automatically detects incoming fax transmissions and delivers them as a PDF attachment via email.

Timeout Destination

If a caller does not make a selection within the configured timeout period, the call can automatically be redirected to:

  • An Extension
  • Another IVR
  • A Ring Group

Music on Hold

Assign custom Music on Hold (MOH) to be played after callers make a menu selection and are being transferred.

Dialing Permissions

Administrators can restrict callers from dialing specific extension numbers through the IVR by configuring dialing permissions.

Caller Redirection

Automatically redirect callers who are not recognized or authorized to a predefined destination, such as:

  • IVR
  • Ring Group
  • Extension

Transfer Ringing Options

When transferring callers from an IVR, administrators can choose the caller experience:

  • Generate a standard ringback tone
  • Play selected Music on Hold

Scheduling and Business Hours

Each IVR supports its own independent schedule based on dates, days, and times.

Open Days

Configure normal business hours and working days.

  • Calls received outside business hours can be redirected to alternate destinations.

Closed Dates

Configure holidays and special closures that override the standard schedule.

Custom Destinations

Route calls to specific destinations during predefined time periods on selected dates.

Key Benefits

  • Flexible call routing and self-service options
  • Advanced scheduling and holiday management
  • Integrated fax-to-email functionality
  • Secure PIN-based access
  • Directory and CRM integration
  • Custom caller experience with Music on Hold and transfer options
  • Support for both standard and large-scale menu structures

Call or email us for a live demo – 289-812-5111, sales@sensehosting.ca