Deep analytics on every call.
Every conversation is transcribed, scored for sentiment, summarized, checked for compliance, and measured for quality — automatically, within seconds of hangup. Here is what Vocametrics extracts from each call.
The full emotional journey of every call.
Sentiment analysis that goes far beyond positive or negative. Vocametrics tracks how emotions shift from the first word to the last — separately for the customer and the agent.
Summaries, topics & key drivers.
Every call is automatically distilled into a structured, readable recap — so a supervisor can review 50 calls in the time it takes to listen to one. Generated in the language of the call.
Real conversations, separated from the noise.
Not every “call” is a conversation. Vocametrics distinguishes real interactions from voicemail, abandonment, and IVR-only touches — and lays every call out on a consolidated event timeline.
Integrated deep into your phone system.
Unlike generic tools that work from CDR exports or recording uploads, Vocametrics integrates directly with your Cloudxentral phone system at multiple levels.
