{"id":3719,"date":"2026-08-17T03:16:07","date_gmt":"2026-08-17T03:16:07","guid":{"rendered":"https:\/\/sensehosting.ca\/?page_id=3719"},"modified":"2026-08-17T03:25:48","modified_gmt":"2026-08-17T03:25:48","slug":"3719-2","status":"publish","type":"page","link":"https:\/\/sensehosting.ca\/?page_id=3719","title":{"rendered":"Included IVR Features"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Out of the box features you can use<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>IVR Types<\/strong> <strong>available for your custom system design<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Standard<\/strong>:<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>IVR Types Available for Your Custom System Design<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our IVR platform offers a range of Interactive Voice Response (IVR) options that can be tailored to meet your organization&#8217;s call handling requirements:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A traditional auto-attendant greeting that allows callers to select an option using a single digit (0-9-*-#).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available destinations per digit include: (<em>speech recognition available)<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfer to another IVR<\/li>\n\n\n\n<li>Transfer to a hunt group or queue<\/li>\n\n\n\n<li>Conference Room<\/li>\n\n\n\n<li>Individual extension Extension<\/li>\n\n\n\n<li>Direct to a voicemail Voicemail <\/li>\n\n\n\n<li>Send to Fax-to-Email<\/li>\n\n\n\n<li>Transfer to an office site external number<\/li>\n\n\n\n<li>CRM Integration<\/li>\n\n\n\n<li>Access the AI Hub and or agent profile<\/li>\n\n\n\n<li>Directory search by First or Last Name<\/li>\n\n\n\n<li>Separate search by department <em>(users can be in more then 1 Directory)<\/em><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Multi-Digit IVR<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Designed for environments requiring a larger number of options, allowing callers to enter multi-digit selections ranging from <strong>10 to 9,999,999,999<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>PIN-Based IVR<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enables callers to reach local or remote destinations by entering a predefined PIN code.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Meeting IVR<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Allows users to join a gloCOM Meeting using audio only, without requiring the desktop or mobile application.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Call Handling Features<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Fax Detection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Automatically detects incoming fax transmissions and delivers them as a PDF attachment via email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Timeout Destination<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a caller does not make a selection within the configured timeout period, the call can automatically be redirected to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An Extension<\/li>\n\n\n\n<li>Another IVR<\/li>\n\n\n\n<li>A Ring Group<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Music on Hold<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Assign custom Music on Hold (MOH) to be played after callers make a menu selection and are being transferred.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Dialing Permissions<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Administrators can restrict callers from dialing specific extension numbers through the IVR by configuring dialing permissions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Caller Redirection<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Automatically redirect callers who are not recognized or authorized to a predefined destination, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR<\/li>\n\n\n\n<li>Ring Group<\/li>\n\n\n\n<li>Extension<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Transfer Ringing Options<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When transferring callers from an IVR, administrators can choose the caller experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Generate a standard ringback tone<\/li>\n\n\n\n<li>Play selected Music on Hold<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Scheduling and Business Hours<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each IVR supports its own independent schedule based on dates, days, and times.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Open Days<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Configure normal business hours and working days.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Calls received outside business hours can be redirected to alternate destinations.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Closed Dates<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Configure holidays and special closures that override the standard schedule.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Custom Destinations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Route calls to specific destinations during predefined time periods on selected dates.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Benefits<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexible call routing and self-service options<\/li>\n\n\n\n<li>Advanced scheduling and holiday management<\/li>\n\n\n\n<li>Integrated fax-to-email functionality<\/li>\n\n\n\n<li>Secure PIN-based access<\/li>\n\n\n\n<li>Directory and CRM integration<\/li>\n\n\n\n<li>Custom caller experience with Music on Hold and transfer options<\/li>\n\n\n\n<li>Support for both standard and large-scale menu structures<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Call or email us for a live demo &#8211; 289-812-5111, sales@sensehosting.ca<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Out of the box features you can use IVR Types available for your custom system design Standard: IVR Types Available for Your Custom System Design Our IVR platform offers a range of Interactive Voice Response (IVR) options that can be tailored to meet your organization&#8217;s call handling requirements: A traditional auto-attendant greeting that allows callers &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/sensehosting.ca\/?page_id=3719\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Included IVR Features&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3719","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3719"}],"version-history":[{"count":5,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3719\/revisions"}],"predecessor-version":[{"id":3726,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3719\/revisions\/3726"}],"wp:attachment":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}