{"id":3715,"date":"2026-08-16T18:53:33","date_gmt":"2026-08-16T18:53:33","guid":{"rendered":"https:\/\/sensehosting.ca\/?page_id=3715"},"modified":"2026-08-16T18:53:33","modified_gmt":"2026-08-16T18:53:33","slug":"included-extension-features","status":"publish","type":"page","link":"https:\/\/sensehosting.ca\/?page_id=3715","title":{"rendered":"Included Extension Features"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Device Connectivity &amp; Provisioning<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auto provisioning for up to <strong>5 connected devices<\/strong> per extension<\/li>\n\n\n\n<li>Support for major <strong>SIP phone manufacturers<\/strong><\/li>\n\n\n\n<li>Connect up to <strong>5 physical devices and\/or applications<\/strong> simultaneously<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Department &amp; Directory Membership<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extensions can belong to <strong>multiple departments<\/strong>\n<ul class=\"wp-block-list\">\n<li>Enables easy UC (Unified Communications) separation<\/li>\n\n\n\n<li>Allows an extension to appear in multiple company directories<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Membership in <strong>multiple call pickup groups<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Call Handling<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configurable number of <strong>simultaneous incoming calls<\/strong>\n<ul class=\"wp-block-list\">\n<li>When the limit is reached, calls can be directed to:\n<ul class=\"wp-block-list\">\n<li>Another destination<\/li>\n\n\n\n<li>Voicemail<\/li>\n\n\n\n<li>Busy signal<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Configurable <strong>outbound calling restrictions<\/strong><\/li>\n\n\n\n<li>Different <strong>Music on Hold (MoH)<\/strong> class for each extension<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Personal Schedules &amp; Operating Times<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create multiple schedules based on <strong>days and times<\/strong><\/li>\n\n\n\n<li>Route calls according to schedule rules<\/li>\n\n\n\n<li>Ring destinations:\n<ul class=\"wp-block-list\">\n<li>Simultaneously<\/li>\n\n\n\n<li>Sequentially<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Optional answer confirmation to ensure calls are answered by a person rather than voicemail<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Call Filtering &amp; Blocking<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter or block incoming calls using customizable rules<\/li>\n\n\n\n<li>Block calls based on:\n<ul class=\"wp-block-list\">\n<li>Anonymous callers<\/li>\n\n\n\n<li>Specific telephone numbers<\/li>\n\n\n\n<li>Telemarketer classifications<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Enhanced Do Not Disturb (DND)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configure DND as:\n<ul class=\"wp-block-list\">\n<li>Temporary<\/li>\n\n\n\n<li>Permanent<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Activating DND sends all calls directly to voicemail<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Self-Care Portal Options<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Users can configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temporary call forwarding<\/strong>\n<ul class=\"wp-block-list\">\n<li>Forward to voicemail or another number<\/li>\n\n\n\n<li>Specify duration in hours<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Permanent call forwarding<\/strong>\n<ul class=\"wp-block-list\">\n<li>Forward to voicemail or another number indefinitely<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Caller ID Management<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multiple outbound Caller IDs can be assigned<\/li>\n\n\n\n<li>Using the <strong>gloCOM<\/strong> application, users can:\n<ul class=\"wp-block-list\">\n<li>Change outbound Caller ID<\/li>\n\n\n\n<li>Set a Caller ID as default<\/li>\n\n\n\n<li>Use a Caller ID for a single call only<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Call Forwarding Features<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Standard Call Forwarding<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable via access code<\/li>\n\n\n\n<li>Support for:\n<ul class=\"wp-block-list\">\n<li>Forward All Calls<\/li>\n\n\n\n<li>Forward on Busy<\/li>\n\n\n\n<li>Forward on No Answer<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Different forwarding rules for:\n<ul class=\"wp-block-list\">\n<li>Internal calls<\/li>\n\n\n\n<li>External calls<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Multiple forwarding destinations with predefined schedules<\/li>\n\n\n\n<li>Exclusion lists for numbers that should not be forwarded<\/li>\n\n\n\n<li>Forward based on device offline status<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Follow Me<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable via access code<\/li>\n\n\n\n<li>Multiple destinations with predefined schedules<\/li>\n\n\n\n<li>Configurable final destination<\/li>\n\n\n\n<li>Optional answer confirmation when calls are answered<\/li>\n\n\n\n<li>Can be enabled:\n<ul class=\"wp-block-list\">\n<li>For local destinations only<\/li>\n\n\n\n<li>For external calls only<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Group Hunt<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable via access code<\/li>\n\n\n\n<li>Multiple destinations with predefined schedules<\/li>\n\n\n\n<li>Configurable final destination<\/li>\n\n\n\n<li>Optional answer confirmation when calls are answered<\/li>\n\n\n\n<li>Can be enabled:\n<ul class=\"wp-block-list\">\n<li>For local destinations only<\/li>\n\n\n\n<li>For external calls only<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Ring up to <strong>5 destinations<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Simultaneously<\/li>\n\n\n\n<li>With configurable delays between destinations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Voicemail Features<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Greetings<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unavailable greeting<\/li>\n\n\n\n<li>Busy greeting<\/li>\n\n\n\n<li>Temporary greeting<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Voicemail Delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voicemail-to-email delivery<\/li>\n\n\n\n<li>Voicemail transcription<\/li>\n\n\n\n<li>Carbon copy (CC) delivery to additional email addresses<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Mailbox Configuration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Define an operator destination for each mailbox<\/li>\n\n\n\n<li>Configurable mailbox options:\n<ul class=\"wp-block-list\">\n<li>Announce caller ID<\/li>\n\n\n\n<li>Skip PIN when retrieving messages from a local device<\/li>\n\n\n\n<li>Hide mailbox from directory listings<\/li>\n\n\n\n<li>Use mailbox as an information-only greeting (no message recording)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This feature set provides a highly flexible extension environment with advanced call routing, user mobility, voicemail management, and self-service capabilities.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Device Connectivity &amp; Provisioning Department &amp; Directory Membership Call Handling Personal Schedules &amp; Operating Times Call Filtering &amp; Blocking Enhanced Do Not Disturb (DND) Self-Care Portal Options Users can configure: Caller ID Management Call Forwarding Features Standard Call Forwarding Follow Me Group Hunt Voicemail Features Greetings Voicemail Delivery Mailbox Configuration This feature set provides a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/sensehosting.ca\/?page_id=3715\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Included Extension Features&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3715","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3715"}],"version-history":[{"count":1,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3715\/revisions"}],"predecessor-version":[{"id":3716,"href":"https:\/\/sensehosting.ca\/index.php?rest_route=\/wp\/v2\/pages\/3715\/revisions\/3716"}],"wp:attachment":[{"href":"https:\/\/sensehosting.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}