|Dashboard||Dashboard gives you an overview of vital PBXware information. It displays hardware usage, main services status, information on system and gloCOM licensing as well as the number of Total calls, Answered calls, SIP registrations etc.|
|Auto-Attendant||Have your virtual phone system perform as your receptionist by answering calls with a company greeting and offering callers the option to dial an extension, access the directory, or press a digit to be routed to a department.|
Greetings can be recorded from any telephone or by uploading an audio file.
Enhanced schedules allow different menus and prompts to be played during and after business hours or holidays.
|Hunt Groups||Create hunt groups for accounting, help desk or other internal or external departments. Each hunt group has it owns schedule and final destination. Extra features include exit digit, special ring tone, change ring tone, change ring strategy, record the call and more|
|Conference Rooms||Conference rooms allow two or more participants to communicate with each other at the same time using voice, video*, or both. Enhanced|
|Music On Hold||Music on Hold is music or advertisements played to callers while they are holding. System supports streaming and file uploads|
|Company Greetings||Company greetings can be recorded from any telephone or an uploaded file|
|Telephone Numbers||Telephone numbers (DID’s) can be routed to an IVR, extension, conference room, hunt group or external number. Advanced features such as schedules, ringtone, record call, replace caller ID and more|
|Operational Times||Set up when you want to get calls. Send calls to an alternate phone number, voicemail or IVR based on the day of week, time of day, or holiday. Times can be set at any level such as DID, hunt group, extension and IVR’s|
|Fax Client||Receive faxes and view them directly on your computer. Check Fax history of received files. Faxes can be received directly from the IVR or dedicated DID|
|Queues||Callers can be handled more efficiently being held in a queue, listening to music on hold and receiving information messages about approximate wait time and/or their position in queue.|
Members in a queue can be set as fixed or have to login/out of a queue.
|Softphone||gloCOM is a unified communications tool of immense capabilities. You may rely on a single application to handle your entire day-to-day communication. Having Voice and Video calls, Conferencing (Static and Dynamic), Instant messaging, Faxing, File sharing and SMS.|
**Depending on deskphone, softphone has an appearance with call control for each call.