Call2Teams™ is a simple add‐on to Office 365 that connects Microsoft
Teams to BICOM’s PBXware phone system in minutes, allowing the
making and receiving of calls on any device using the Microsoft Teams App
What is Call2Teams™?
Call2Teams™ from Qunifi is a cloud service that connects Microsoft Teams to any
existing on‐premise or cloud PBX phone system or SIP Trunks. There’s no hardware
or software to install and it can be set up in minutes. Now you can bring all users
under one collaboration platform by using Microsoft Teams for collaboration,
messaging, and voice across all devices
Key features
Simple web‐based admin interface Call2Teams™ makes delivering calling features to your Microsoft Teams easy.
# Call2Teams™ global gateways provide a simple link tp PBXware and the Office 365
# Teams users get to make and receive calls just like on their existing desk phone
# No software or hardware to install
# No special configuration of your PBXware system
# Enterprise‐grade, high‐availability infrastructure that runs on Microsoft Azure
# Retain call center software, devices, and integrations with your PBXware
# Fully self‐managed Cloud Service
# 24/7/365 monitoring services with real‐time service alerts Central management
# 100% native Teams experience – Users with Call2Teams™ integration enjoy the user
experience that Microsoft has designed for Teams.
# Service delivered using tried and tested Microsoft infrastructure –Call2Teams™
connects with Office 365 via a high‐grade Azure Server infrastructure, so using the
same secure Cloud technology you are already familiar with.
Adding Calling to Microsoft Teams
Call2Teams™ provides superior features and flexibility to alternative methods of delivering
calling to Microsoft Teams and is operated from within Microsoft’s Cloud environment. This
table compares the four ways of getting phone calls in Teams
The Call2Teams™ for Teams infrastructure is being rolled out globally, with four continents
already serviced via high‐availability Azure clusters.
# Call2Teams™ setup uses load balancing to provide a single network service from our
regional Azure servers around the world. If one of Microsoft’s Azure servers were to
cease operating, our high‐availability servers work together to ensure uptime and
reliability.
# Customers are provisioned on at least two nodes to provide active high availability.
# Measures are in place to ensure that the service scales with an increased number of
tenants, maintaining reliability and uptime. All inbound connections are secured
through SSL Certificates and TLS, which are constantly checked to meet current Cloud
standards.
# Our 24/7/365 monitoring services automatically detect any service alerts, which are
configured with escalation chains.
# Call2Teams™ uses state‐of‐the‐art tools and technologies to ensure all aspects of the
service are readily available. The service is situated in load‐balanced groups for reliability and scalability purposes. Network and application traffic is therefore distributed across several different servers.
# The Call2Teams™ system is architected to exceed Microsoft’s 99.9% SLA provided for
Teams calling